Refund policy

I have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact me at melissascrafts69@outlook.com.

Please note that returns will need to be sent to the following address: 476 Cardinal Drive 

Collierville, TN 38017

If your return is accepted, you will have to pay for the shipping to return the product along with a restocking fee of 15%. Items sent back to us without first requesting a return will not be accepted. 

You can always contact me for any return question at melissascrafts69@outlook.com.

Damages and issues
Please inspect your order upon reception and contact me immediately if the item is defective, damaged or if you receive the wrong item, so that I can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). I also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, I cannot accept returns on sale items.

 

Refunds
I will notify you once I've received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since I have approved your return, please contact us at melissascrafts69@outlook.com.